The West Experience Real Estate Group - PMZ

I can’t recommend Lisa highly enough! She helped me find the perfect home within my budget and made what could have been a stressful process feel so much easier. She is incredibly knowledgeable, a wealth of information, and always took the time to answer my questions and explain every step along the way. I never felt rushed or pressured—she truly had my best interests at heart. Even after closing, Lisa continues to be available with advice and support, which says so much about her dedication to her clients. If you’re looking for a realtor who is honest, responsive, and genuinely cares, whether you’re buying your first home, downsizing, or selling, I wholeheartedly recommend Lisa. Thank you for helping me start this exciting new Chapter 38, Beginning Again!

I am an out of town investor based in Los Angeles, and I trusted Lisa and PMZ Real Estate The West Experience to handle the sale of my fully rehabbed property in Modesto. Unfortunately, this turned into one of the most disappointing and costly real estate experiences I’ve ever had. If I could give zero stars, I would. From the beginning, Lisa and her team assured me they could sell my property for $425,000, which is why I agreed to work with them even at their 6.5% commission, which is higher than many other firms. For the first couple of weeks, things seemed fine. But soon after, Lisa’s tone shifted, and she began sounding impatient and pressured. Despite the fact that my property had been fully renovated including a garage conversion that added valuable creative/living space Lisa insisted that a lower priced listing across the street meant my home wasn’t worth the original price. She pushed me to drop the price to $395,000, telling me, “It’s time to rip off the Band‑Aid, Julio,” and claiming this was the only way to get more attention and avoid a market downturn. Looking back, I believe fear was used to pressure me into a decision that wasn’t in my best interest. On top of that, Lisa allowed the appraiser to access my property using my personal lockbox, and the keys were never returned. She refused to take responsibility for the loss, leaving me an investor living 6 hours away to drive all the way to Modesto to bring a spare key, make new copies, restock the lockbox, and then drive back home. That was an 12 hour round trip that I had to absorb entirely on my own, with no compensation, apology, or accountability from her. What made everything worse is that no one reviewed the numbers with me before the price reduction. I trusted their expertise and assumed they were guiding me responsibly. Instead, the only time I saw the actual financial breakdown was at the final signing when the notary showed me I would walk away with about $6,000. I was shocked. I went cold. At no point did Lisa or the broker take the time to explain what my final payout would look like. When I requested to cancel the sale after seeing the final payout, the broker Aaron called me. Instead of acknowledging the seriousness of the situation, he tried to talk me out of canceling by warning me about legal repercussions. He told me that “this is the type of market we’re in” and that I should expect to take a loss even using his own experience of losing $10,000 on a flip as justification for why I should accept my situation and move forward. That reasoning only made me feel more unsupported and confirmed that my best interests were not their priority. When I expressed that I wanted to cancel the sale, Lisa became visibly upset and told me I was making a mistake. The broker then warned me that backing out would expose me to legal action from the buyers, who had already made relocation plans. At that point, I felt trapped with no real support from the very people who were supposed to represent me. They did agree to shave off a little bit of their commission which ended up giving me an extra couple thousand dollars which did not make a dent on the total loss. To make matters worse, after I questioned the situation, Lisa essentially washed her hands of me and said I would be dealing with Aaron and the broker from that point forward. I was completely dismissed during the most critical part of the transaction. In the end, I estimate that I lost around $80,000 because of how this sale was handled. As an investor who has completed multiple real estate transactions, I have never experienced anything like this. The lack of transparency, the pressure tactics, the mishandling of my property, and the failure to communicate crucial financial information were unacceptable. I trusted this team with my investment, and that trust was misplaced. I do not recommend this real estate agent or the agency she represents to anyone especially out of town investors who rely heavily on honesty, communication, and professionalism.

Working with Sung was truly an outstanding experience from beginning to end. I especially appreciated the consistent updates provided several times each week whenever there was new information, which kept me well informed and reassured throughout the entire home-buying process. Sung was always prompt in answering my questions and demonstrated exceptional professionalism, patience, and dedication at every step. His guidance and communication made what could have been a stressful experience feel smooth, organized, and manageable. I am sincerely grateful for the excellent service and support provided throughout the process. I will certainly keep my “Reticular Activator” turned on and will gladly refer any friends or family members seeking real estate services to Sung in the future. I highly recommend his services to anyone looking for a knowledgeable, trustworthy, and responsive real estate professional.

Lisa was extremely helpful throughout our home-buying process. She helped us tour multiple properties, answered our questions clearly, and guided us through each step with patience and professionalism. She also helped coordinate with the title company and made the process much smoother and less stressful for us. We really appreciated her responsiveness, knowledge, and support from beginning to end. I would definitely recommend Lisa to anyone looking to buy a home.

Mario Barajas and Aaron West provided outstanding care and service in listing and selling my home. The West experience was fantastic! They gave expert advice and were great in negotiating removal of buyer contingencies, and selling at a higher than listing price in a difficult market. We also had a quick close. During the process they gave me twice weekly updates on everything even if there was nothing to report. They answered all my questions. They dealt with everything professionally, honestly, and with excellent integrity in a friendly manner. I will use them again for any real estate transactions I have in the future. A stellar team!