Superior Plus Real Estate Group, Inc.

BEWARE. I genuinely wish someone had warned us before we rented with this company. I rented a back house on Katherine Dr in Montebello and my experience was extremely frustrating from beginning to end. There was always a new issue to deal with; parking, shared patio spaces, communication problems, or conflicting information from management (Vicky) and the front house. One big issue was the lack of transparency with the front house. We were led to believe the people living there were not the owners. Whenever concerns came up about why they did not appear to follow the same rules outlined in our lease, we were told they had a different lease because they had lived there longer. That was very confusing and made us feel like different standards applied to different households. We were expected to notify and coordinate with the front house before using the shared area for gatherings, which we understood and respected. But, because the space was used as their storage, we not only had to notify them but also ask for the area to be cleared to actually use it. There were multiple occasions where messages regarding use of the shared area went ignored. Once I was told that my message had been seen but chosen to be ignored. Situations like these made it difficult to comfortably use a shared space that was included as part of our rental. Cleanliness was another issue. Dog poop was always left all over the place for extended periods of time. Parking was also a constant problem. There always seemed to be complaints over FREE STREET parking. Communication always felt one-sided. When concerns were raised about us, we were expected to address them immediately and were expected to correct them. However, when we raised concerns they were not taken seriously or addressed with the same urgency. Different standards applied depending on who was raising the complaint. Communication was inconsistent. Kimberly was always pleasant and professional to work with, but we were never clearly informed when she stopped handling our rental. We later had to deal with Vicky, and our experience instantly became worse. Questions were often met with different answers from her, which made it hard to know what information was accurate and she spoke to us in very degrading tones. The move-out process was the final disappointment. We were charged a $1,400 painting deduction despite the fact that the paint was not new when we moved in and it was not. The issues identified just a few patched areas, yet we were told the entire property needed to be repainted. When we questioned the charge they said it was just an estimate we were repeatedly told that we had agreed to it during conversations, even though we never signed anything agreeing to it. At the end of the day, I am grateful i had a place to live and thankful I left. We had the opportunity to continue disputing some of these issues, but after everything we experienced, we simply wanted to put the situation behind us. The stress this rental experience was causing us was unbearable. We now live in a home that is better and Such a big difference in quality of life. I truly believe everything happens for a reason. Working with Vicky and dealing with the ongoing issues involving the front house was one of the most stressful rental experiences ever, but I am grateful to move forward and found a place that better fits our needs. Overall, we left this rental feeling disappointed and misled. We paid a significant amount in rent and expected a much better experience. I hope future tenants ask detailed questions, document everything, take extensive move-in and move-out photos, keep records of all communication, and make sure they fully understand how the property operates before signing a lease. I wish someone had warned us before moving in. My goal in sharing this review is not to attack anyone personally, but to provide future tenants with the information I wish I had before signing a lease. Had I known about the these issues I wouldn’t have moved here

I recently went to tour one of their available property for rent in the city of Bell and we loved not only the vacancy but the process of communication. They were quick to answer, scheduled a tour for us the following day and we’re communicating with us their eta upon their arrival to the showing. Kimberly was the one who showed us the property and she was awesome. She was very nice and helpful throughout the application process as well.

For someone who complains about everything I think the manager @9205 alondra Blvd should do a better job. As you can see this has been in front of the building for weeks now.

Had a great experience with touring a potential rental property for my family. Kimberly was great! She was helpful, punctual, and helped walked us through the application process. Everything is simple and pretty straight forward.

I had a fantastic experience with Kimberly and Gianella from Superior Plus. Their professionalism and dedication made my apartment search seamless. They were attentive, knowledgeable, and went above and beyond to find the perfect place for me. I'm now happily settled, thanks to their exceptional assistance. Highly recommend!