Keller Williams Chervenic Realty - Stow Office

On 1/20/26 Laurie Heidman showed us an apartment at 1382 9th Street Cuyahoga Falls, OH 44310. She was rude and unwelcoming to say the least. When me and my girlfriend pulled in the driveway she was unlocking the door for another family to look at the apartment. Out of respect for her and the family we stayed in our car and waited for them to be done as through communication with Laurie she never stated that it was an open showing. When they were done and came outside Laurie walked up to us she did not greet us or introduce herself. She asked if we were tenets or here for the showing. When I stated we were here for the showing she rudely stated in annoyance that we should have just walked in. Mind you when we pulled in she saw us and did not come to communicate anything to us as if we were just supposed to know. That first interaction was off putting and unwelcoming. Through the rest of the showing it was mostly fine and at times she was nice and even cracking jokes. Overall she showed and explained details of the apartment well. But at a moments notice her rude and unwelcoming nature would show again. Such as when I asked a question about utilities her neck moved forward with a disgusted look on her face in annoyance as if I had asked her the dumbest question she had ever heard and responding in the same annoyed tone. I stayed firm with her but didn’t allow her actions to affect the way I spoke with her. I kept things respectful and cordial throughout the showing. I like to give people the benefit of the doubt maybe she was having a bad day which I can understand. However in a profession where first impression, respect and communication is very important I’d say she failed on those fronts. We left feeling disrespected, unwelcome and completely off put. The apartment itself was fine but not the right one for us. Even if it was the perfect apartment we would not have pursued it as the interaction with Laurie was enough to turn us away completely. I would not recommend dealing with Laurie at all.

Keller Williams Chervenic Realty is one of the top 10 Keller Williams offices in the nation. Exceptionally experienced agents and 1+ billion in 2025 sales volume. Highly recommended when buying or selling residential or commercial real estate.

I had a great experience with my real estate agent and appreciated her professionalism. However, I’m extremely disappointed with how her brokerage handled my personal information. My private phone number, which I only provided for communication with my agent, was apparently shared with a third-party marketing company that sends automated text messages trying to get me to buy or sell property. After asking them to stop, I immediately began receiving more spam calls within just a few minutes — clearly in retaliation. Since then, I’ve been getting multiple calls and texts every day, and every single one of the numbers traces back to Amazon Web Marketing. So I know it’s all connected to the same source. I did contact the brokerage to complain about this, and they did apologize — which I appreciate — but obviously nothing can be done at this point. The damage is already done, and my number continues to be used by these spam sources. While I understand my agent likely had no control over this, I’m writing this review to express my dissatisfaction with the broker’s privacy practices. My phone number should have remained confidential. I normally use a separate Google Voice number for business interactions, and I strongly recommend others do the same to protect their privacy.

A huge thank you to Brent Chervenic for his patience and diligence with us. Most people know this market has been an enormous pain to try to buy a house in. My wife and I actively hunted for a house for over 2.5 years. We looked at well over 50 houses and placed offers (above asking) frequently. Brent was there every step of the way, set up our showings, offered advice, and was extremely patient. He is a very nice guy, and is very knowledgeable about everything home related. Would certainly recommend him to anyone. Especially after we tried two other realtors that didn't even compare. He even checked in on us months after finally getting our home. Genuine guy.

Recently purchased our first home thanks to Laurie Chervenic. She was incredibly fast when responding to us, from when we started checking out homes all the way through closing. She was also very flexible, which was great with our busy work schedules. She was patient with all of our questions/lack of experience, and she is extremely knowledgeable. Truly, she went above and beyond to get us the house we really wanted, and we couldn't have been more impressed. So thankful we found her and we highly recommend her!!!!