Gerard Real Estate - Property Management

Avoid Gerard Realtors – Ruthless, dishonest, and completely uncompassionate My boyfriend and I lived at 1025 South 15th Street in Abilene, TX, for nearly three years. He rented the home starting in December 2022, and I moved in with him in September 2023. Our rent was paid reliably and on time every single month. Despite us being excellent tenants, dealing with this company for maintenance or repairs was always like pulling teeth. To make matters worse, their staff was unorganized; they scheduled two different property inspections over our three years there, canceled both times to reschedule, and never actually inspected the property once. However, the true colors of Gerard Realtors showed when my boyfriend unexpectedly passed away in August 2025. When I reported his passing, a staff member named Melissa explicitly told me it would be no problem for me to take over the lease. Not even 30 minutes later, she called me back to state they were evicting me because I wasn't officially on the paperwork. Gerard Realtors was fully aware I lived at the property for years. Instead of working with me, they forced me into court during the worst moments of my life. In court, they sat there and lied to the judge, claiming they had tried to contact my boyfriend’s mother to see if it was okay for me to take over the lease. This was a bald-faced lie. When I informed his mother of what they said, she called them immediately, and they lied to her as well. It was never a matter of rent not being paid. They claimed "legally" they had to empty the house, change the locks, and make me move completely out just to reapply for the home—yet to this day, the house has sat empty and hasn't even been listed for rent again. Because of their greed and absolute lack of human empathy, I was given one week by the court to pack. I had no time to grieve the love of my life, no time to properly go through our belongings, and they were perfectly content throwing me and my two dogs onto the street. Rent from anyone else in Abilene. This company lacks basic human decency.

I’ve been renting with this company for almost 15 years, and my experience has consistently been excellent. Recently, I transitioned from one of their rental homes to another, and the entire process was seamless and stress-free. The team, especially Morgan, has made the move incredibly easy, guiding me through each step and ensuring everything was handled efficiently. Their communication has always been clear and reliable, which is one of the many reasons I’ve stayed with them for so long. Both homes have been well-maintained, clean, and comfortable, and any maintenance requests over the years have always been addressed promptly. It’s rare to find a company that provides this level of consistency and care over such a long period of time. I truly appreciate their professionalism and commitment to their tenants. After 15 years, I can confidently say they are trustworthy and dependable, and I highly recommend them to anyone looking for a long-term rental company that genuinely values its residents.

I was desperately looking for a place fast, a co-worker recommended Gerard real estate to me and I applied that day. Next day, Morgan from Gerard, reached out and offered to show me the place I was interested in. She was extremely responsive, timely, and detail oriented answering all my questions and concerns. The initial place was a bit farther than I wanted from work and she ended up showing me another place that I loved. Its proximity to my work, the new flooring, and the fenced yard for my doggo were easy wins and I signed the lease the next day. Thanks so much Morgan!!!

Morgan has been tremendously helpful and courteous in answering all my questions. The approval process was smooth and her communication during it was great. Looking forward to working with the whole team at Gerard!

I'm very disappointed with Gerard Real Estate. I really wanted to give them a decent/good review but after renting from them, I can not recommend them. We can start with when we moved in. The place was dirty and the lawn wasnt taken care of when they told us that it was ready for move in a month prior to relocating. When we got there, we were surprise on the condition of the home. The last thing on our mind after traveling a distance is cleaning and mowing. We had to clean the house ourselves since we didn't want to move into a dirty home. When we called them, all they did was apologize that the home was vacant for 3 months, but the pictures we took when we opened the door was due to lack of cleaning (see for yourself). They did send someone out to clean and mow but at that point, they barely had to do much since we did majority of the work!! When we moved out, we paid someone to clean the home because we wanted to leave it better than we received it so we pass fourth their "Move out instructions" to a cleaning company. When I called them about my security deposit they said they were charging me $135 for cleaning in which I questioned because we hired someone to clean it. Their response was the baseboards was dirty and that they found spider webs behind the door. To be charged $135 for that is insane so I spoke to the person in charge of the findings and they said it was suppose to be "light cleaning" and that they would charge me $75 instead. That's still a lot for majority of the uncleanliness coming from baseboards and spider webs. Not to mention their move out check list does not even state anything about baseboards and my instructions to the cleaners is to folllow the move out instructions... Rent was always paid before it's ever due. We maintained and left the property better than we received it. We were never a problem for Gerard Real Estate. I hope this review helps individuals and/or families. **Response to their reply: -Smoke detectors were already removed when we moved in, there was a housing for the light by front door which was on the floor that I could not reach due to not having a tall enough ladder. Part of the house trim above the garage door was in the garage upon move in and I had to call to get put back on the house. There were GFI outlets in the kitchen that did not work when we moved in. The garage door did not work either. Stay safe out there! ***UPDATE 05/19/25*** It took nearly 2 months to receive my security deposit back. I gave them my forwarding address twice and they decided to send the check to the address we rented from.. Two weeks after moving out, they told me they would charge me $135 for the cleaning (baseboard and spider webs). They decided to refund me $60 after I had called and disputed the charges. When I finally received the check, a SURPRISING $510.32 WAS DEDUCTED after they told me (over the phone) that they would only charge me for the cleaning... I called them and disputed the charges AGAIN. I had them revisit the pre-move in check list where I had documented everything they are trying to charge me for when we moved in. I was left charged for the side of the house that isn't mowed and "trash". It is very apparent that they did not do a post inspection with the tenants before us, but want to charge us for it.. They mailed me 2 checks with each correction to give me my deposit back. I will be receiving a third check for the additional refunded charges. I have never dealt with this much headaches from a property management.